Refund policy

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

Please contact our Returns Department at RMA@salton.com for an RMA No. (Return Merchandise Authorization) You will need to provide the reason for return, model number, your name, address and phone number. You will have 30 days from issuance of RMA number to return the goods to our warehouse. Returns sent with an expired or no RMA number may be refused or delayed.

Guidelines for Returns:

  • Contact Customer Service at or RMA@salton.com to receive a Return Merchandise Authorization (RMA) Number; to ensure the purchase is credited accurately. Please include your name, phone number, order number, and reason for the return.
  • Only merchandise purchased at www.salton.com will be accepted.
  • Returns will only be credited back to the Paypal account/Credit card on which the purchase was made.
  • To refund a product, please provide us with your name, address and telephone number. This information is collected, retained and used in accordance with Salton’s Privacy Policy to ensure that refunds are valid

Non-Returnable Items: Items that are not complete, in used condition or beyond 21 days of delivery may not be returned. When you have your RMA number, please package your product carefully with original packaging and all parts and ship it prepaid to:

SALTON CANADA ONLINE RETURNS
81A Brunswick
Dollard des Ormeaux, Qc
H9B 2J5
514 685-3660


After your item(s) is received in our warehouse, it will be inspected. If the item is returned in new, unopened, and unused condition with the return section of the packaging slip, you will be issued a refund at the original purchase price, plus sales tax if applicable, by the original payment method, minus original shipping charges. Please allow up to 14 business days for your refund to be processed.

You can always contact us for any return question at service@salton.com. 

Damages and issues
Please inspect your order upon reception and contact us at service@salton.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@salton.com.

Service and Parts
Please contact our Customer Service Department at service@salton.com for warranty, repairs or parts. For warranty to be honored, you must provide a proof of purchase.

Warranty
Please refer to the Instruction Manual that came with your product for warranty period and information. Instruction Manuals can also be found on our website. If your product becomes defective within the warranty period, please return to the retailer from whom it was purchase. If the retailer’s warranty period has expired, contact the Salton Customer Service Department at service@salton.com. At the discretion of Salton, your ‘in-warranty’ product will either be repaired or, if necessary, replaced.